Orders must be submitted in writing, by signing and returning a Charleston Forge / Stoneline Designs proposal, by issuing a Purchase Order or by acknowledging receipt of a Charleston Forge / Stoneline Designs eCat order. It is your responsibility to review quotations and order acknowledgments for accuracy. You must advise us of any discrepancies within five (5) business days of receipt. Quoted lead times begin upon receipt of your order and any required deposits. Charleston Forge / Stoneline Designs is not liable for any delay or failure to perform due to strikes, lock outs, other labor difficulties, accidents, fires, “acts of God”, or other causes of like or unlike nature beyond our control.
Payment terms vary from Proforma to Net 30 days, based upon your financial information. We accept Visa, Mastercard and American Express. Orders will not be processed for accounts with past due invoices. Custom items will require a minimum a 50% deposit.
Order Changes and Cancellations
Requests for changes or cancellations to orders must be made in writing within five (5) business days. Revised orders may result in a later completion date. Any changes or cancellations that occur more than five (5) business days after the acknowledgement date may incur a charge to cover any expenses to date. Customized product cannot be returned for credit.
All shipments are freight collect or third-party billing and are F.O.B. Boone, North Carolina unless prepaid freight has been quoted for you. Please provide us with your shipping preferences with each order. We accept no responsibility for freight charges or services. You may request a list of preferred carriers for your area. Shipping weights are provided for your convenience. They are good faith estimates and are subject to variation without notice. Charleston Forge / Stoneline Designs is not responsible for differences between our weights and those shown by the carrier.
Claims for Freight Damages
Charleston Forge / Stoneline Designs is not responsible for damage to merchandise in transit or in storage. Title and risk of loss pass to you upon delivery to the carrier at our factory. Freight damage is the responsibility of the carrier and all claims should be filed with your carrier.
Claims for Shortage or Defective Merchandise
It is your responsibility to immediately inspect all products for factory defects and shortages. Failure to report any shortage or defect claim within five (5) business days shall constitute full acceptance of merchandise.
Returns, Replacements and Charge Backs
Charleston Forge / Stoneline Designs product is subjected to multiple quality inspections to ensure the product meets our quality standards prior to packaging and shipping. In the unlikely event that you should encounter a problem or defect, contact our Customer Service department and they will guide you through the process to facilitate corrective action. We will not allow charge backs to be taken without prior approval. Charge backs and returns require photography showing both the problem and the packaging. Any item that needs to be returned to the factory must have a return authorization. Credit will not be issued until the item has arrived back at our factory for inspection. It is your responsibility to package the return properly, as any damage other than a factory defect is your responsibility. Return authorizations are valid for forty-five (45) days, and late returns will void any potential credit.
Because every Charleston Forge / Stoneline Designs piece is handmade and fabrics and leathers vary in thickness, actual dimensions may vary slightly from those in the price list or shop drawings. If precise product measurements are crucial, please contact Customer Service prior to ordering.
Charleston Forge / Stoneline Designs products carry a warranty for one (1) year following the original invoice date. Charleston Forge / Stoneline Designs uses solid wood, fine leathers and fabrics, and other natural materials. Variation of color, stain, dye lot, etc. are to be expected. We believe these characteristics make each piece unique, and do not consider these variations to be a defect. This warranty applies under conditions of normal indoor use and does not apply to damage incurred as a result of negligence or misuse. This includes improper cleaning, exposure to chemicals, foreign substances, liquids, sunlight, accidents or any use for which the product was not intended. Charleston Forge / Stoneline Designs furniture is intended for indoor use only. We shall, at our discretion, repair or replace items that fall under the terms of this warranty. We reserve the right to make changes in our designs, details and dimensions without notice.